Frequently Asked Questions
Where is your service area and to what type of animals does The Smiling Dog provide service?
We provide pet sitting and walking services in Austin, and parts of Cedar Park, Pflugerville and Round Rock. We may provide services outside of our area for an additional charge depending on our schedule. We have experience with most types of animals including dogs, cats, reptiles, hamsters and rodents, rabbits and chinchillas.
What are your fees and how do I pay?
Our rates are determined by the specific tasks we perform based on your pets needs. Since every pet is unique we will quote you a price after our initial consultation.
Additional charges may apply and payment is required in full at consultation before the first visit for new clients. Existing clients are expected to leave full payment on first day of scheduled visit. Cash or check is acceptable. We also accept Venmo!
When I am out of town, how many times per day should a pet sitter visit my pets?
For dogs, three times a day is recommended. Dogs often get nervous while you are gone and require more frequent potty breaks and attention to avoid destructive or out of the ordinary behavior. For cats, one visit per day is usually sufficient unless medicine is administered. For all other animals visit frequency will be based on your needs. We'll do all we can to make sure you have a very happy pet!
Do my pets need to be vaccinated?
We only require vaccination if your pets will be leaving your home for walks or field trips where they may encounter other animals. We highly recommend topical flea prevention and heart worm medicine for the health of your pets. Because we come to your home our services are especially helpful for those animals with sensitive health issues, auto immune disorders, animal aggression tendencies, and anxiety issues.
Do you keep my house key?
It is our policy to keep your keys on file in a secure location for future visits. If you prefer to have your keys returned we charge a $10 key return fee. Please have two working house keys available for us when we arrive for your initial consultation.
What can I expect when I return home?
A happy, content pet waiting to greet you and a “daily report card” detailing our visits. Feel free to call us with any questions or suggestions after you return. You can also contact us for updates or to check in while you are away, we know you miss your pets!